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FAQ
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How can I place an order with BAS QUE?We are taking preorders at the moment. You can easily place an order through our website or message us on Instagram @getbasque. Please place your order by Wednesday. Pickup location : Saturday at The Market (Camp Cohen), Sunday at Upper Valley Market (Hobby Lobby West).
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Can I customize my order or request a specific flavor?We offer customization options for bulk orders, catering, and special occasions. Contact our team via email at admin@getbasque.com or send us a message on Instagram @getbasque for more information on personalized orders.
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What payment methods do you accept?We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal, Venmo and Cashapp.
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Where do you ship your products?We do not offer shipping currently. Local pickups only.
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Where can I pick up my preorder?Pickup location : Saturday at The Market (Camp Cohen), Sunday at Upper Valley Market (Hobby Lobby West)
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When can I pickup my order?Place your order by Wednesday. Pickup location : Saturday at The Market (Camp Cohen), Sunday at Upper Valley Market (Hobby Lobby West)
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How should I store my BAS QUE cheesecake?Upon arrival, place your cheesecake in the refrigerator or fridge immediately. Enjoy chilled or at room temperature. Let it sit for 30+ minutes before serving for the creamiest texture. For leftover, store in an airtight container in the fridge for up to 3 days.
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Do your products contain allergens?Some of our products may contain common allergens like milk, eggs, and nuts.
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Are there gluten-free or vegan options available?We are continually expanding our offerings. Please check our product listings for gluten-free and vegan options, or contact us for specific dietary inquiries.
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Do you offer sugar alternative options?Yes we do! We can replace sugar with stevia and honey.
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How can I reach your Customer Care team?You can contact our Customer Care team through our Contact Form, email us at admin@getbasque.com or message us on Instagram @getbasque
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How can I provide feedback or leave a review?We welcome your feedback! You can share your experience with us on social media.
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Do you offer wholesale, bulk orders, or catering services?Contact our catering team at admin@getbasque.com to discuss your specific requirements, menu options, and pricing.
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